Privacy Policy & HIPAA Notice of Privacy Practices

Effective Date: 9/1/2025; Updated 1/28/2026

Balance Mental Health & Psychiatry, LLC is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, schedule appointments, or receive mental health services at our Wesley Chapel or Wauchula offices, or through telehealth services provided throughout Florida.

Privacy Policy Basics

Information We Collect

Balance Mental Health may collect personal, medical, and technical information necessary to provide high-quality mental health care, including:

Personal identifiers such as name, date of birth, address, phone number, and email
Protected Health Information (PHI), including mental health history, diagnoses, treatment plans, medications, and appointment records
Insurance, billing, and payment information
Website usage data such as IP address, browser type, and pages visited for analytics and search engine optimization purposes

We collect only the minimum information necessary to deliver care, process payments, and operate our mental health clinic.

How We Use Your Information

Your information may be used to:

Provide, coordinate, and manage mental health treatment
Schedule in-office and telehealth appointments
Communicate regarding care, billing, or clinic operations
Comply with federal and Florida healthcare regulations
Improve our website, online visibility, and patient experience

Website analytics are used to help patients find our services online, including searches such as “mental health clinic near me,” and do not include protected health information.

HIPAA Compliance

Balance Mental Health complies with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable Florida privacy laws. We may use or disclose PHI without written authorization for purposes of treatment, payment, and healthcare operations, as permitted by law.

Disclosures may also occur when required by law, public health reporting, or legal proceedings. All staff members receive HIPAA training and are required to follow strict confidentiality policies.

Your Privacy Rights

Under HIPAA, you have the right to:

Access and request copies of your medical records
Request corrections to inaccurate or incomplete information
Request restrictions on certain uses or disclosures
Request confidential communications
Receive an accounting of certain disclosures
File a complaint without fear of retaliation

Requests may be submitted in writing to Balance Mental Health.

Safeguarding Your Information

We use administrative, physical, and technical safeguards to protect your information, including secure electronic health records, encrypted telehealth platforms, access controls, and confidentiality agreements with staff and vendors.

Telehealth Privacy

Telehealth services are provided through HIPAA-compliant platforms designed to protect your privacy. Patients are encouraged to participate in telehealth visits from a private location using a secure internet connection.

Updates to This Policy

This Privacy Policy may be updated periodically. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, HIPAA practices, or your privacy rights, please contact:

Balance Mental Health
Wesley Chapel & Wauchula, Florida

813-344-3948

Privacy Policy & HIPAA Notice of Privacy Practices